OneUpLowDown
October 2009


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Santa

Digital Marketing Tip of the Month.

With the holiday shopping season upon us, it's more important than ever to track all of your sales to determine the success rate of your keywords. This includes those sales that begin with a consumer doing research online, but making a purchase at your brick and mortar store. You should not only measure how many clicks your contact us and store address receive, but count them as a conversion with an assigned value as well. This can help you determine how well your keywords are performing. And if you need help, contact Oneupweb. It's what we do.




What Were They Thinking?

Sometimes it takes outlandishly brilliant campaigns to get your brand noticed. But how far can you take it without crossing the line? We want you to tell us, are these campaigns side-splitting funny or just too much?

  • Sure you're tired of your cell phone carrier dropping your calls. But are you ready to sing them a goodbye song? Sprint thinks you are—and they've even written the song for you.
  • Little Debbie cupcakes = good. Driving a car that looks like one? You be the judge.

Lil' Debbie Car




What You Should Have Read.

Because if you had, you'd know that the success of social media ads should be measured by level of engagement and not clicks, Twitter users are twice as likely to click on an ad and 65 percent of abandoned shopping carts return a day or later to complete that purchase.

  • According to an article in AdWeek, several industry veterans want social media ads to be measured on length of engagement as opposed to clicks. They explain that users may be unwilling to leave the social media site and visit the advertisers' venues, but they are willing to spend time interacting with the brand on social networks.
  • A recent study from media research firm Interpret, LLC found that Twitter users are nearly twice as likely to click on internet ads, review products online and visit advertiser and company profiles than those who use only traditional social networks, such as MySpace or Facebook.
  • A study recently released by McAfee showed that of the 163 million shopping transactions they tracked, 65 percent of those shoppers waited a day or more to complete a purchase. This means you should set your tracking cookie to 30 days or more to properly track and measure those sales.


Ultimate Franchise Combination

The Ultimate Franchise Combo.

We've recently released a series of white papers that specifically focus on how franchisors can effectively use digital marketing to strengthen their business, maintain profitable and growing operations, increase brand recognition and more.
Download your copy today.



Photo of the Month

Photo of the Month

Ducks play in the surf outside of our office on Grand Traverse Bay.


Video of the Month

Video of the Month

We like coffee. A lot.

Learn More

Oneupweb's Award-Winning Monthly Newsletter—OneUp Low-Down™

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New WebsiteThe New Oneupweb

While we're not quite sure if we created change or if change created us, it's happened. And we're pretty excited about it! (Drum roll please.) Introducing the brand new OneUpWeb.com. Spawned by a passion to showcase our ever expanding array of services and our ingenious creative capabilities, we've done it again. So be sure to check out our entirely new website and let us know what you think by emailing info@oneupweb.com.





What's New

From a 100-mile bike trip to a shiny new award for one of our clients, exciting things are happening at Oneupweb this October.

  • It Just Keeps Getting Better. In addition to the SEO and Social Media services we already offer, we've added some more spice to the mix. Be sure to take a look at our award winning creative and web design services among others. Check out "The Laundry List" of services to see just what we can offer your business.
  • Lisa and Spring-GreenWhat Does It Take to Be Number One?Just ask Spring-Green, who brought home an award for the best use of SEO by a franchisor at the 11th Annual Franchise Leadership & Development Conference. This award was given as the result of an extensive mystery shopping and research. Spring-Green stood out among more than 90 other franchise brands to earn this top honor. Congratulations!
  • 09 Holiday Shopping ReportDo You Hear That? No, it's not yuletide carols, sweet silver bells or the little drummer boy. It's E-commerce, and it's jingling all the way to the bank. Learn how retailers can chart a new course this holiday season in Oneupweb's new white paper, The 2009 U.S. Online Holiday Shopping Special Report: E-Commerce Jingles All the Way to the Bank.
    Download it today!
  • 100 Miles on a Bicycle? No Problem. While the rest of us were thinking she was nuts for peddling that far, our Human Resources Director, Anne Rix, recently completed the Leelanau Harvest Tour. Next stop? The women's Tour De France. (The Grande Boucle FĂ©minine Internationale if you want to get technical.)
  • The Net Neutrality Debate Heats Up. Watch (aka read) as Vern and Chris duke it out on Oneupweb's blog, StraightUpSearch.




Hot Off the Desk of Lisa Wehr.Listen to Lisa

It seems like just yesterday when social media was the new kid standing next to the punchbowl at the "digital marketing mixer." Little did we know he was swirling his straw around ideas and developments that would soon toss the young and impressionable world of digital marketing into the fast lane. Social media is huge. Gargantuan. Colossal. To put it simply, social media is calling the shots and making the introductions—and it's crucial for businesses to push themselves into social media's circle of friends. Right brain meet left brain-left brain meet right brain. Now that you've had time to mingle, let's get down to discussing how you relate to the hottest thing across my desk—the new ROI (return on insight).

ROI, originally short for "return on investment" is being redefined as "return on insight" in social media's dictionary. Return on insight refers to a new way of measuring the success of a brand's social media efforts. Gone are the days when number crunching and counting clicks existed as the sole means of measuring social media success (sorry left brain). Now, in order for a company to launch and maintain a successful social media presence, the qualitative data (enter right brain) must be given as much acclaim as the quantitative data—if not more. Social media campaigns should be measured in terms of consumer engagement rather than number of clicks.

Therefore, brands need to create an environment that elicits customer feedback—and then intercept and interpret this feedback. Social media provides a unique way for businesses to interact with consumers while gaining valuable insight, creating brand awareness and consumer loyalty. So now is the time for businesses to redefine their conventional metrics of social media success. Break through the barriers that once gauged success in number of clicks and instead, focus on the quality of communication with your consumers. Getting lackluster results? It's time to adapt your plan.

Not sure where to start? Good news! We're pros and we'd love to help! Shoot me an email at info@oneupweb.com, send me a tweet @lisawehr or give me a call at 877.568.7477. I look forward to talking with you.




Industry Events, Places and Faces.

Tim Kauffold, Oneupweb's Director of Operations, and Duncan White were in Vegas on October 15-16, taking part in the Service Brands International Conference at the Venetian. They met with and talked digital marketing with franchisees from Molly Maids and Mr. Handyman (but they won't tell us if they put a bet on black). After this conference, one thing is abundantly clear—digital marketing can help franchisors and franchisees increase business and sales. Contact us today to find out how.






Well the Times They Are a Changing…

Yahoo has announced that their highly-controversial paid inclusion program will be no more at the end of this year. Instead, Yahoo will be shifting its focus to improving the overall search experience and relevancy of ads and subsequently, increasing user engagement and ROI for advertisers. This will take effect December 31st, 2009.




Is Your Company Tweeting? Or

Social media marketing may look easy at first, but you have to do your research and have a solid strategy in place in order to garner additional leads and sales for your business. Our recent social media eye tracking study and handy guide to social media success will help you make Twitter sing.





The Shock Factor (the stat you need to bring to your next marketing meeting)

Years to Reach 50 Million Users:

  • Radio: 38 Years
  • TV: 13 Years
  • Internet: 4 Years
  • iPod: 3 Years
  • Facebook: Less than 9 Months

It's clear we're in the middle of a marketing revolution. Social media properties are where consumers are spending their time, and here's another stat—93% of those who people who use social media expect brands to have a presence there as well. It's time to get social—and it's time you talked with Oneupweb.



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As an internationally recognized thought leader in integrated online marketing, Oneupweb authors and maintains an extensive library of original white papers, articles and research.
You can access these and previous issues of OneUp Low-Down at OneUpWeb.com. For questions about our services or other resources available at Oneupweb,
call us toll free at 877.568.7477 or email info@oneupweb.com. We look forward to hearing from you.

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