Retention Slips :: How Much Would Your Revenue Increase by Improving Customer Retention?

Your customers hang out online. Are your digital marketing efforts keeping them satisfied? Quick Takeaways: Small increases in customer retention rates result in significant revenue increases The Golden Rule is alive and well—the biggest reason customers leave is because they were treated poorly Social media is low-hanging fruit for retention strategy starting points Measure and […]

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Business Strategy Meets General Counsel with Chris Carol

Name: Chris Carol Position: Director of Business Strategy and General Counsel What’s your average day like at Oneupweb? It varies. As general counsel, I offer advice and guidance on legal aspects affecting the business. That might be a number of things, though I’m partial to contract drafting, negotiation and intellectual property matters.  Recently, I’ve been […]

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