Now Hiring an Account Manager

Posted on in Careers

Join Oneupweb and take the helm as an Account Manager, where your role transcends conventional client management to forge enduring partnerships that propel success. As your clients’ trusted liaison, you’ll weave strategic brilliance into projects, ensuring that goals are not just met but exceeded.

At Oneupweb, we’re not just about delivering exceptional client service; we’re architects of high-value work and perpetual seekers of growth opportunities aligned with our client’s aspirations.

Responsibilities:

  • Monitor and track project deadlines and key milestones to ensure that expectations are met throughout our projects. Resolve issues, concerns and delays to keep projects on track.
  • Oversee the completion of and/or modifications to the scope of work in our proposals. Manage client expectations by communicating the implications, in terms of budget and timing, of scope change requests.
  • Challenge the account strategies and tactics against the defined goals, make refinements and recommendations to support growth of the account.
  • Work collaboratively with internal teams to brainstorm, develop, coordinate, and implement marketing strategies that connect with our clients’ end goals.
  • Establish and cultivate positive relationships with clients to understand their business needs and their industry. Parlay this insight into proposals for future opportunities. Keep a finger on the pulse of client satisfaction and take action to address concerns proactively.
  • Create scopes of work, cost templates and proposals for new projects.
  • Organize annual or quarterly planning meetings for clients to define new goals, strategy, pitch new services and further build relationships with key stakeholders.
  • Review marketing analytics and weekly/monthly reports to contribute holistically to the larger marketing strategy.  
  • Engage with internal department teams to keep up with new technology, trends and professional development to understand current digital marketing tools and methods.
  • Attend client photography and video shoots as needed (some travel required).
  • Facilitate internal and client-facing meetings.
  • Offer mentorship to Associate Account Managers through trainings, check-ins and collaboration.
  • Other duties as assigned.

Qualifications:

  • Bachelor’s degree (or equivalent experience) preferred with a focus in communication, marketing and/or advertising.
  • 1-3 years of digital marketing experience highly preferred.
  • Knowledge of (or the drive to learn all aspects of) the services offered by Oneupweb, including SEO and content marketing, paid media, video/photography, design, development and social media. 
  • Ability to manage a portfolio of clients, across multiple disciplines in a fast-paced environment.
  • Ability to effectively problem solve and work collaboratively with a team or independently.
  • Strong organizational skills and time management.
  • Excellent verbal and written communication skills are a must. Account Managers need to be able to communicate effectively so both the client and the internal teams clearly understand the process, steps and expected outcomes.
  • Strong presentation skills.
  • Experience with HubSpot and Teamwork.com preferred.

Benefits:

  • Competitive salary and benefits.
  • Competitive PTO package.
  • Summer Fridays (every other Friday off in summer).
  • Flexible remote and hybrid work options.
  • Celebrated diversity.
  • Resources for individual and community growth.
  • Professional development opportunities.
  • Unparalleled “Michigan nice” company culture.

We want to hear from you! Please visit our website at oneupweb.com to learn more about our business and culture and send your resume to jobs@oneupweb.com to apply.

Employment Status:

  • Full-time Exempt
  • Hybrid (some in-person work required)

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